You don't just buy hardware from JNXTECH — you get a partner who helps you sell, deploy, and support it. Here is exactly what we commit to, in writing.
Our commitments are the same for a first evaluation unit and a volume rollout.
All JNXTECH printers, mobile computers, tablets, POS terminals and inspection systems carry a 12-month warranty against manufacturing defects, covering parts and labor. Extended warranty options are available for volume deployments.
Technical enquiries receive a first response within 24 hours on business days — direct from our team in Shenzhen, not a call-center script.
Drivers, SDKs and sample code, plus engineering help to integrate our hardware into your software.
Firmware updates for the life of the product, with release notes and upgrade instructions. Security patches and regional regulatory updates included.
A simple 4-step return process with advance-replacement options for partners — so you can promise your end customers a fast turnaround.
Running a pilot? We help you configure the unit for your application before it ships, and support you through the trial. Just contact us.
| Item | JNXTECH Commitment |
|---|---|
| Warranty period | 12 months from delivery (parts & labor); extended options for volume orders |
| First response time | Within 24 hours on business days |
| SDK platforms | Windows, Linux, Android |
| Firmware | Free lifetime updates |
| Documentation | Datasheets, user manuals and quick-start guides for every product |
| Replacement (RMA) | Repair or replacement within warranty; advance replacement for partners on request |
| Evaluation units | 1–2 week delivery, engineering pre-configuration, global shipping |
| Minimum order | No MOQ — pilot-friendly ordering, including single evaluation units |
Certification status for the platforms below is confirmed by our manufacturing partners and updated as new certificates are issued. Documents of conformity are available on request for your tender or import-compliance files.
| Platform | Device Certifications | Battery Pack |
|---|---|---|
| JMDS65 / JMDS65L 6.5" rugged PDA — 5G / 4G LTE | GMS (Android) • CE • Cyber Security • EU Common Charger Directive (EN IEC 62680-1-3) • CB • RoHS • IP68 (IEC 60529) • MIL-STD-810H The 4G LTE variant JMDS65L carries a reduced certification set — contact us for the current matrix. | BAT-655001 (shared by JMDS65 / JMDS65L) UN38.3 & MSDS • CCC • CB |
| JMDT80 / JMDT80L 8" rugged Android tablet — 5G / 4G LTE | GMS (Android) • CE • Cyber Security • EU Common Charger Directive (EN IEC 62680-1-3) • CCC • RoHS • WEEE • REACH • IP68 (IEC 60529) • MIL-STD-810H JMDT80L (4G LTE) certifications are in progress — contact us for the current status. | BAT-806001 (shared by JMDT80 / JMDT80L) UN38.3 & MSDS • CCC • CB |
Certificates of conformity for other JNXTECH product lines are available on request. If your market requires a certification not listed here, tell us the target market and we will confirm feasibility before you commit to a pilot.
Email Sales@jnxtech.com with the serial number, purchase date, and a description of the issue.
Our engineers respond within 24 hours and troubleshoot remotely — most issues are resolved without a return.
If a return is needed, we issue an RMA number and shipping instructions within 48 hours.
Warranty units are repaired or replaced and shipped back — advance replacement available for partners.
Send them this page — or request an evaluation unit and judge our support speed for yourself.
Request an Evaluation Unit Read our Terms of Service